Return request
Returning custom-made doormats
We think it is important that you are satisfied with our doormats. We pay care and attention to every doormat we make. It can of course happen that, after unpacking the order, it does not fully meet your expectations. If this is the case, we would like to ask you to contact us as soon as possible and in any case within 14 days of receipt. Of course, we then ask you not to use the doormat or cut into it. For more information about the right of withdrawal, we refer to our general terms and conditions articles 6 to 8. You can contact us by filling in the contact form below, by sending an email to info@mattigo.com, or by calling +31(0)38 303 88 80. Together we will then look for a suitable solution.
After registering the return, we would like to receive the return within 14 days. If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returning it. The amount to be refunded will be credited to your bank account within 14 days.
Damaged product delivered
Your doormat will be sent to you by parcel post. Before we send your package, we subject it to a quality control. However, circumstances may still occur during transport that cause the product to be damaged. In that case, please contact us as soon as possible, and in any case within 14 days of receipt.
Returning ready-made doormats
For returning ready-made doormats, of which we still have a few in our range, we have a return period of 14 days. When returning, please note that the doormat must be returned in its original condition – i.e. unused. As soon as we have received your package, we will refund the order amount to your account. The shipping costs remain at your own expense. If the product is damaged or the packaging is damaged more than necessary
to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returning.
Do you want to use your right of return? Then fill in the return form below.
Return form
Do you want to return your order? Please use this form. If you need help or prefer to return it in a different way, please contact us.
-
Chat with Henk
Open the chat at the bottom right -
Call us
+31 (0)38 303 88 80 -
Mail us
info@mattigo.com