Warranty and complaints

Warranty period

The warranty and warranty period are determined by law and the General Terms and Conditions of WebwinkelKeur. The warranty period starts from the date on which you purchased your doormat.

We will of course handle your order as carefully as possible. However, it is possible that your product may be damaged during shipping. In that case, we would like to ask you to contact us as soon as possible via our contact form or via info@mattigo.com. Always include your details and order number with your report for quick processing. We will then do everything we can to find a suitable solution together with you.

Warranty conditions​

Of course we guarantee our products, but we cannot give any guarantee if there is:

  • Normal wear and tear;
  • Intentional damage or negligence;
  • Improper use or neglectful maintenance;
  • Damage caused by failure to observe the instructions for use, or failure to observe them correctly.

In the event of a complaint, we always look at the warranty conditions as described in the General Terms and Conditions. If you have any questions about the warranty or the warranty period, please feel free to contact us via our contact form or via info@mattigo.com. Would you rather speak to us by phone? Then contact us on +31(0)38 303 88 80.

 

Complaints

Oops… not satisfied with our product or our service. Of course, we find that very annoying. Do you have a complaint? Then we would like to ask you to contact us first. You can email us at info@mattigo.com, call us on telephone number +31(0)38- 303 88 80, or fill in the contact form. We will be happy to look for a suitable solution for you.

If this does not work? Then it is possible to register your complaint for mediation via Webwinkelkeur: https://www.webwinkelkeur.nl /kennisbank/consumenten/geschil.

The rating of mattigo.com at WebwinkelKeur Reviews is 9.4/10 based on 6234 reviews.

When do I need a non-slip undermat?

The anti-slip undermat can be used when the mat is placed on a smooth surface. The mat has a standard size of 60x60cm, but can easily be cut to the desired size with scissors.

If the mat is larger than 60x60cm, multiple anti-slip undermats can be used.

Rubber filling mat

Is your mat going to be in a recess or is there a crawl hatch that is deeper than the floor? Then our rubber filling mat offers a solution. These filling mats are made of recycled granulate rubber, which is very sustainable!

Need an undermat?

Measure the depth and dimensions of the recess to determine the height to be filled. It is possible to stack multiple filler mats on top of each other to get the right height.

Dimension - Anthracite - 50 x 100cm

€40,47

€32,50

The Dimension anthracite outdoor mat is a custom-made outdoor entrance mat made of yarns that effectively remove dirt from your soles. The advantage of these yarns is that they do not absorb moisture, so the mat can be left outside in all weather conditions. The mat has a thickness of 11 mm and gives a chic look. Because there is no so-called nap in the mat, the length and width can be turned as desired.

When do you need a cutting knife?

Use the Mattigo cutting knife to cut out the corner of the threshold or door frame from the mat so that the mat fits perfectly in the space where you have designed it.

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